Shifts Module

The right agent.
Every hour.

Cowboy CRM builds your shift schedule from conversion data automatically. Analyzes who converts best at which hour, day and campaign, then schedules accordingly — without you touching a spreadsheet.

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THIS WEEK COVERAGE 98% AI BUILT
Live Preview — Weekly Shift Grid
Agent
Mon
Tue
Wed
Thu
Fri
SM
Sarah M.
9am–5pm
9am–5pm
2pm–10pm
9am–5pm
OFF
DR
Daniel R.
12pm–8pm
OFF
9am–5pm
12pm–8pm
9am–5pm
AK
Anna K.
2pm–10pm
9am–5pm
OFF
2pm–10pm
12pm–8pm
MT
Mike T.
9am–5pm
12pm–8pm
9am–5pm
OFF
2pm–10pm
Coverage score by hour
40%
60%
80%
100%
100%
80%
60%
40%
8a
10a
12p
2p
4p
6p
8p
10p
Morning (9am–5pm)
Afternoon (12pm–8pm)
Evening (2pm–10pm)
Real-Time Floor View

Agent Live Status

Click any agent row to expand — shift time, live call, today's stats & next event

SM
Sarah Mitchell
Manager · Today: 9am–5pm
On Call
2h 41m
left on shift
Demo call — Klaus W.
In progress · Lead score 94 🔥 · Warm lead
14:32
duration
Calls today
8
+2 vs. yesterday
Conversions
2
25% rate
Avg call
9:14
+1m vs. floor avg
On floor since
9:00
5h 19m total
Next event
13:00
Callback · Maria T.
Agent score
91
Top 15% today
DR
Daniel Reeves
Agent · Today: 12pm–8pm
Available
5h 18m
left on shift
Available — waiting for next lead
Shift started 12:00 · 2h 42m on floor
02:42
on floor
Calls today
5
Floor average
Conversions
1
20% rate
Avg call
7:40
–1m vs. target
On floor since
12:00
2h 42m total
Next event
15:30
Follow-up · Ivan D.
Agent score
78
Top 40% today
AK
Anna Kovacs
Agent · Today: 2pm–10pm
On Break
Starts 14:00
pre-shift
On break · shift starts at 14:00
Pre-shift break · 39m until on floor
39m
until shift
Calls today
0
Shift not started
Yesterday
3
conv · 27% rate
Avg call
11:02
Best on team
Shift starts
14:00
39m from now
First event
14:30
Demo · Fiona B.
Agent score
87
Top 22% this week
MT
Mike Torres
Agent · Today: 9am–5pm
On Call
2h 41m
left on shift
Follow-up — Yuki H.
In progress · Lead score 72 · Warm lead
06:18
duration
Calls today
6
On target
Conversions
1
17% rate
Avg call
8:33
On target
On floor since
9:00
5h 19m total
Next event
15:00
Close call · Rachel S.
Agent score
74
Top 52% today
What's included

Everything the Shifts module does

AI Shift Building
Cowboy CRM analyzes historical conversion data per hour and day, then builds the optimal schedule automatically.
Coverage Optimization
Every hour of every day has a coverage score. Understaffed slots surface before they impact revenue.
Agent Availability
Agents submit availability. Cowboy CRM factors it into scheduling while maximizing coverage efficiency.
Overtime Alerts
System flags agents approaching overtime limits. Prevent labor cost overruns before they happen.
Schedule Export
Export any shift schedule to CSV or PDF. Share with agents or integrate with payroll systems.
Performance-Based Scheduling
Agents who convert best in a specific hour get scheduled there. Performance data drives every slot assignment.
Request Access →See All Modules
Shifts · MAESTRO CRM

AI schedules your floor. Every shift. Optimally.

AI-generated weekly shift schedules based on conversion heatmaps. Your best agents work the highest-value windows. Every time.

Request Access → Calculate Your ROI
$149
per seat / month
14
modules included
2 wks
to full deployment
INTEGRATES WITH

Shifts works alongside these modules

Gamification
Explore module →
Reports
Explore module →
View All 14 Modules
One system, one login, no fragmentation
Explore Cowboy CRM

One system.
Every tool you need.

14 integrated modules. One AI intelligence layer. Nothing missing.

LEAD
287ms
AGENT
The AI Brain
Every lead scored across 40+ parameters in real-time. Zero manual routing. Fastest decision engine on the market.
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FEATURE US THEM
AI routing✓✗
1 login✓✗
Live reports✓✗
Why Cowboy CRM Wins
Feature-by-feature vs Salesforce, Five9, Genesys & every major CRM. The comparison that ends the conversation.
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$149
Agent/mo
$8
1k leads
$15
1k AI tkn
Pricing
Per agent seat. Per 1k leads. Per 1k AI tokens. Three levers. No hidden fees. No per-module upsells.
See plans →
AES-256
SOC2
AWS
MFA
Security & Compliance
AWS-hosted. AES-256 encrypted. SOC2 compliant. Daily backups. Full audit trail on every action.
See infrastructure →
2017
2021
2026
Founded
14 modules
$1M+
Our Story
7 years running live call centers. Every feature was earned, not invented. Built in Israel by GNM Group.
Read history →
01Clients & Lead DB
02AI Brain & Routing
03Finance & FTDs
System Guide
Full documentation. Every screen, every button, every module explained for managers, agents and admins.
Open guide →

All 14 Modules

View all →
Clients
CRM core · lead database
Klaus W. · DE
94
Tasks
Agent task management
Call back lead
Send proposal
Finance
Revenue · billing · FTD
FTD Today
$2.4M
Affiliation
Partner tracking · attribution
Partner Rev
+38%
Viki
VoIP · call routing · IVR
IVR → Agent 14
847/hr
Games
Leaderboards · missions · XP
#1 Sarah M.
4,820 XP
Shifts
AI shift builder · scheduling
Users
Roles · permissions · agents
ADMIN
AGENT
MGR
Brokers
Multi-broker intelligence
Best Broker
Alpha FX · 94pts
Reports
Live analytics · KPIs · export
Chat
Internal messaging · threads
Lead #4821 deposited
Sarah → #general
Security
AES-256 · audit logs · RBAC
Sec Score
98/100
Notifications
Alerts · triggers · events
FTD received · €2,400
Calendar
Appointments · follow-ups
Next Call
Today 14:30